FORMS OF PAYMENT
We accept American Express, Discover, MasterCard, and Visa.
SHIPPING (Continental U.S.)
Four shipping options are offered for merchandise delivery:
|Order Amount||Standard Shipping||2 Day (weekdays)^||1 Day (weekdays)^||Store Pickup*|
|Up to $50.00||---------------||$25.00||$50.00||FREE|
|Up to $24.99||$10.00|
|$150.01 and over||FREE!||$40.00||$65.00||FREE|
Note: Orders usually ship within one business day of being placed. Next-day (overnight) orders are usually delivered by the end of the following day. ^The cutoff for expedited 2 Day and 1 Day shipping orders is noon Central Time. We ship Monday through Friday, but not on holidays.
Please note that some items may be subject to additional shipping and handling charges because of size or weight(some examples include car racks, trainers, wheels, repair stands, trailers).
Sorry, but we do not ship outside of the Continental U.S, to APOs or to PO boxes.
Most orders(for items that are "in stock") will be ready within one business day. Please keep in mind that some items("in warehouse") may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Here's additional information on Your Privacy
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
RETURNS and REFUNDS
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back to the address below. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
With all returns, please include your name, shipping address, credit card number and expiration date, copy of your invoice and an explanation of what you want done with your return - i.e. credit your account, exchange for another item etc.
ORDER CANCELLATION POLICY
Your order begins processing immediately after you click Place Your Order on the "Confirm and Submit" page. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be canceled.
If it is still possible to cancel, you will see a Cancel button on the Order Details page that you can use to cancel your order. If there is no button, the order is already being shipped and cannot be canceled.
If you have changed your mind about the order and it is too late to cancel, you can return any unwanted items in accordance with the our returns policy.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!